Please read this important information about your privacy.
We are Soda, registered as a Data Controller in Belgium (Drukpersstraat 35, 1000 Brussels). You can read more about our company here.
Your privacy is important to you, and so is your data. To learn about Soda’s approach to data protection, and what this means for you, please read on
When you visit this website or use our cloud platform, we (Soda) will collect and observe some information about your activity. This helps us to understand how our trial users and customers interact with our product, so that we can:
Things we don't do:
Please note that we’re in the process of working to make this site privacy-friendly and compliance with EU law. In the meantime, here’s the information you need to identify the cookies set by our website so that you can remove (and block) them if you choose.
Your activity on this site is tracked by the companies listed below, to assist us in identifying marketing leads, operate the site and assess its performance. To prevent this tracking while we’re in the process of making the site privacy-friendly, you can install a tracking-blocker. Caution: if you block the performance trackers, some parts of the site may not work properly.
Marketing and Advertising
We use external companies to host our CRM, our data warehouse and our website – these are all engaged under Processor terms, which means they can’t do anything with your data unless we give them permission.
For free users – your data will be kept for as long as your account is active. After you close it down, your name and contact details will be retained for 3 years, for marketing and analytics, and after that, your de-identified activity data will be kept in de-identified form for as long as it is useful for our product analytics. We keep your information for your convenience, in case you want to re-activate your account at a later date; and also so that we can analyse user journeys and our interactions with product users to inform our sales strategies.
For enterprise users – if you are the main point of contact for Soda sales or support within your company, your data will be kept for six years after the last financial year in which we have an interaction, to meet our tax record-keeping and financial accountability obligations.
Our lawful basis for this processing is legitimate interests – we want to help you get the best out of our product, and we want you to have a good experience of using it.
Our lawful basis for this processing is legitimate interests – we’d like to show you what Soda can do!
We’ll ask you for some details about your work and how to contact you. These will go into our CRM so that we can keep track of how often you’ve interacted with us, which helps us reach out to companies that could benefit from our assistance. We won’t send you marketing emails unless you opt in, and you can unsubscribe at any time afterwards.
Legitimate interests are our lawful basis for this use of your data - we want to make our marketing as effective as possible , and you want access to helpful resources.
Your login sessions and activity while logged in are logged and analysed for security, sales and product support insights.
If you set alerts on a monitor within the product, you’ll receive emails when those alerts are triggered. We have disabled analytics tracking for these messages.
Our lawful basis for this processing is legitimate interests – in keeping our systems secure, making sure you have what you need to get the most out of Soda, and do our jobs as best we can.
If you sign up to our marketing comms, your contact information will be stored in our CRM and messages will be sent to you through our marketing automation tool.
Our lawful basis for sending you these materials is consent. You can withdraw your consent at any time by unsubscribing through the link at the end of the message.
If you unsubscribe, we will keep your email address on our suppression list unless you change your mind and re-subscribe.
Our marketing messages include tracking pixels to log when our emails are opened, when links within them are clicked, and when an unsubscribe request is sent back to us. These pixels allow us to log the following information:
If you prefer not to be tracked in this way, please set your email client to disable loading of remote images.
If you ‘star’ any of our projects on GitHub, your profile information will be visible to us. If you work for a company or hold a role that is of particular interest to us, we’ll reach out to you in a non-spammy way to make sure you have all the information you need to make the most of Soda products.
We buy access to databases of professional information and contact details for people who have opted-in to receive marketing messages from third parties, but we take care to ensure that we don’t send messages to anyone who has not given their consent, or has opted out since giving consent. If you’ve had an unwanted marketing email from us and you haven’t given us your data directly, you can query this with us to find out where we got your data from, and of course you can unsubscribe from future communications.
Data protection law outlines certain rights that give you the power to check and make sure that your personal data is being used appropriately and lawfully. Some of these rights will only apply in particular circumstances.The data protection rights which will apply in nearly all* circumstances are:
(*except processing for law enforcement and national security, which has its own set of rules)
Rights which only apply in particular circumstances are:
To exercise any of your rights, please contact us